What is your return & exchange policy?

EXCHANGE ONLY, NO REFUNDS. Effective May 1, 2022 we are no longer able to offer refunds. If for some reason you are not satisfied with the product or you need to exchange size/color you can return the unused goods in the original packaging within 14 days of receipt and we can exchange for another size. Click here to initiate an exchange.

What are Flat Out of Heels?

Flat Out of Heels are rollable ballet style flats that can be used as an emergency flat and worn for everyday use. Flat Out rollable flats are stylish, comfortable and compact. Flat Outs come rolled tightly in a disposable box with a shoe bag conveniently included with the purchase. Flat Outs are compact enough to fit in a small clutch purse.

Who needs Flat Outs?

The business commuter, the busy mom, the late night party goer, the traveler, the student...women with aching feet everywhere! With vending machines in high traffic venues, retail locations across the country, and super fast shipping online, purchasing a pair of Flat Outs is more convenient than ever.

What Makes Flat Outs different from any other brand I may have seen?

  • Larger sizes: many of you asked for size 11 and higher...our new XL fits 13-14
  • Elastic on the heel for a better fit: Since our size chart is a range we want to ensure that the shoes fit perfectly on the high and low end, the new elastic will ensure a snug fit at all times, they will never 'flop' off or be loose
  • Upgraded Materials: We have thicker; high quality man made leather and machine washable fabrics that will not peel or crack
  • Upgraded Soles: We have thicker HARD durable soles with no slip, no skid bottoms and memory foam style cushion
  • Always Affordable: the price of our Signature Collection remains $24.99, you may find a brand 'cheaper' but you won’t find a brand that is better and frankly, we don't want you to wear cheap shoes, we want you to wear GOOD shoes

What sizes are available in Flat Outs?

In July 2013 Flat Out of Heels introduced new sizes. We increased our size molds by 1 cm.

Flat Out of Heels Size Chart 

(Sizes show in U.S. women's)

Small: 5-6.5

Medium: 7-8.5

Large: 9-10.5

X-Large: 11-12.5

Note: The Loren Ridinger Collection has different sizes as shown below

What size should I order if I’m a half size?

Please note, Flat Out of Heels run true to size now but when in doubt go a size DOWN, especially if you are right in the middle. For example, a TRUE 8.5 will wear a Medium, however if you sometimes wear a size 9 then we recommend a Large. The shoes do stretch and conform to fit your foot perfectly after a few wears. The elastic on the back allows for a snug fit so your Flat Outs will never fit loosely. 

Do Flat Outs work for wide or narrow feet?

Absolutely! We’ve received positive feedback from customers with both wide and narrow feet. One of the great things about Flat Outs is that they will stretch and mold to your feet as you wear them. Give them a try and if they’re not the perfect fit, we will happily accommodate you according to our exchange and return policy.

What do you do with the bag?

Flat Outs come rolled tightly in a disposable box with a shoe bag conveniently included with the purchase. The bag has Velcro that allows you to wrap the bag around your rolled up your Flat Outs and secure them tightly when you are not using them. When you are ready to make the switch from your painful shoe to your Flat Outs the bag serves as a tote for your heels. Click on the thumbnail to the right to see how to properly store your Flat Outs.

What are Flat Outs made of?

Our durable red soles are made of hardened rubber. We use a variety of fabrics for our collections including PU/man made leather, satin, microfiber, and cotton. As always Flat Out of Heels are not made from any animal products.

How much is shipping?

1-2 pairs = $6.00

3-4 pairs = $7.50

5-6 pairs = $8.50

7-10 pairs = $12.00

11-20 pairs = $20

Can I ship Flat Outs outside the U.S.?

Yes! We offer a variety of shipping options to most countries around the world. To view shipping options and charges to your location, simply begin the checkout process and rates will be displayed before any credit card information is required.

What is your shipping policy?

Processing Time:
Standard orders are processed, verified within 2-3 business days.
Shipped within 3-5 business days excluding holidays, sales and weekends.

We are NOT responsible for orders lost in the mail, incorrectly supplied addresses, or unclaimed/refused packages. You can track your package by using the shipment confirmation email or via USPS with the tracking number that was emailed to you. WE ARE NOT RESPONSIBLE FOR LOST IN THE MAIL OR ANY OTHER PROBLEMS NOT FAULTED TO US! ONCE YOUR STATUS IS DELIVERED, WE ARE NOT RESPONSIBLE.

Please Note: The time it takes to receive items includes processing + shipping transit time. For example, choosing a Next Day Shipping service does not guarantee you will receive it the day after you place your order. You must still allow time for the order to process.

How can I track my order?

We'll send you a shipment confirmation with tracking information as soon as your Flat Outs are on the way!  You can also log in to your account to check the status of an order or email our customer service team at info@FlatOutofHeels.com

How do I care for my Flat Outs?

All Flat Out of Heels are machine washable. We recommend letting them air dry.

What are the benefits of registering to “Roll With Flat Out”?

Roll with us! Flat Out Insiders receive special offers, promotions, discounts, and information on new product releases. Flat Out Insiders receive the inside scoop before anyone else. It pays to be on the inside! Click HERE to register to become a Flat Out Insider.

Are you on social media?

Absolutely! #TeamFlatOut is a strong  movement on social media. Follow and interact with us across all popular social media platforms.

Place your photos using the hashtag #TeamFlatOut and our Social Media Team will repost and follow you.

Who Created Flat Outs?

Founder Dawn Dickson created Flat Out of Heels rollable flats out of necessity. In February 2011, Dawn was attending an event in South Beach, Miami dressed to the nines in six-inch heels. After standing for hours her feet were on fire and she desperately searched for a place to purchase some affordable flats for relief...to no luck. It was at the moment that Dawn set out to create a fashionable, durable and must-have rollable flat that is chic and durable enough for everyday use and dispensable out of vending machines to make purchasing convenient...Flat Out of Heels was born.

How can I sell Flat Outs in my store?

We are always seeking new retail outlets. Email wholesale@FlatOutofHeels.com to request more information on purchasing wholesale. View our current line sheet HERE. Contact us to inquire about our $250 starter pack for new customers.

Do you offer bridal discounts?

Definitely! After walking down the isle slip into your Flat Outs! We encourage you to make Flat Outs a part of your big day.  Flat Outs make the perfect bridesmaids gift and wedding favor. We offer brides 15% off purchases of 10 or more pairs. We LOVE to receive photos from your wedding of guests enjoying their Flat Outs.

How can I purchase a Flat Out vending machine?

Flat Out of Heels rollable shoe vending machines are available for purchase in select areas. Please visit www.ShoeVending.com to inquire or email us at info@FlatOutofHeels.com and we will put you in touch with the Business Development Manager in your market.

Have Flat Outs been featured in the media?

Since the launch of our signature collection in May 2012 Flat Out of Heels has been featured in numerous publications and blogs and seen on the feet of some of your favorite celebrities. Click HERE to download our media kit to read our story and for a complete list of celebs who have made the switch to Flat Outs.